Refund Policy

Effective Date: August 2026

At BYW Life Ltd., we are committed to providing quality products and excellent customer service. If you experience an issue with your order, please contact us as soon as possible so we can assist you.

1. Order Cancellations

Orders may be cancelled before they have been processed or prepared for pickup or delivery.

Once an order has been processed, prepared, or dispatched, it can no longer be cancelled.

2. Returns

For food safety reasons, perishable and frozen food products cannot be returned or exchanged unless:

- The product was damaged upon pickup or delivery;

- The incorrect product was supplied; or

- The product is defective or unsafe for consumption.

Non-perishable products may be eligible for return within 7 days of receipt if they are unopened, unused, and in their original packaging.

3. Refunds

If a refund is approved, it will be processed using the original payment method.

Refunds are generally issued within 5–10 business days, depending on your financial institution.

Shipping or delivery charges are non-refundable unless the error was caused by BYW Life Ltd.

4. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 24 hours of receiving your order.

To help us investigate and resolve the issue as quickly as possible, please provide:

- Your order number;

- A description of the issue; and

- Clear photos of the product and its packaging, whenever possible.

We will review the situation and, where appropriate, provide a replacement, store credit, or refund.

5. Non-Returnable Items

The following items cannot be returned:

- Frozen and refrigerated food products (unless damaged or defective);

- Products opened after pickup or delivery;

- Products damaged through improper storage or handling after pickup or delivery;

- Clearance or final sale items; and

- Gift cards (if applicable).

6. Changes to This Refund Policy

BYW Life Ltd. reserves the right to update or modify this Refund Policy at any time.

Any changes will be posted on this page with a revised Effective Date.

Contact Us

If you have any questions regarding this Refund Policy, please contact us:

BYW Life Ltd.

Pickup Location

Unit #5

10156 114 Street NW

Edmonton, AB T5K 1R7

Canada

Phone: (780) 469-3925

Email: byworder@gmail.com

Website: https://bywlife.com