Privacy Policy

Effective Date: August 2026

At BYW Life Ltd., we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard your personal information when you visit our website, place an order, or contact us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you use our website or place an order:

- Name

- Email address

- Phone number

- Billing and pickup/delivery address

- Payment information (processed securely by third-party payment providers)

- Order history

- Communications with our customer service team

- Website usage information collected through cookies and analytics tools

You may also choose to provide additional information when submitting inquiries or contacting us.

2. How We Use Your Information

We use your information to:

- Process and fulfill your orders

- Arrange pickup or delivery

- Communicate with you regarding orders or inquiries

- Provide customer support

- Improve our website, products, and services

- Send promotional emails or newsletters (only if you have chosen to receive them)

- Detect fraud, maintain website security, and comply with legal obligations

3. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only when necessary with trusted third-party service providers, including:

- Payment processors

- Shipping and delivery providers

- Website hosting providers

- Analytics providers (such as Google Analytics)

- Government authorities when required by law

These providers may only use your information to perform services on our behalf.

Some of our trusted third-party service providers may store or process personal information outside Canada, including in jurisdictions such as the United States. When this occurs, your information remains subject to the laws of the jurisdiction where it is processed.

4. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

Although no method of electronic transmission or storage is completely secure, we use commercially reasonable security practices, including SSL encryption, to help safeguard your information.

5. Cookies and Analytics

BYW Life Ltd. uses cookies to improve your browsing experience and enhance the performance of our website.

Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

- Essential Cookies – Required for the website to function properly.

- Performance & Analytics Cookies – Help us understand website usage and improve user experience.

- Marketing Cookies – Used, where applicable, to provide relevant promotions and advertisements.

We may also use third-party analytics services, including Google Analytics, to better understand website traffic and customer preferences.

You may manage or disable cookies through your browser settings. Please refer to our Cookie Policy for additional information.

6. Your Privacy Rights

Subject to applicable law, you have the right to:

- Access the personal information we hold about you

- Request corrections to inaccurate or incomplete information

- Request deletion of your personal information where permitted by law

- Withdraw your consent to the collection or use of your personal information

Please note that withdrawing consent may affect our ability to provide certain services, including processing future orders or responding to your requests.

To exercise these rights, please contact us using the information below.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including processing orders, providing customer support, maintaining accounting and tax records, and complying with legal obligations.

When personal information is no longer required, we will securely delete, destroy, or anonymize it in accordance with applicable laws and reasonable business practices.

8. Changes to This Privacy Policy

BYW Life Ltd. may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

Any updates will be posted on this page with a revised Effective Date. Continued use of our website after any changes become effective constitutes your acceptance of the updated Privacy Policy.

9. Contact Information

If you have any questions about this Privacy Policy or how we collect, use, or protect your personal information, please contact us:

Attention: Privacy Officer

BYW Life Ltd.

Pickup Location

Unit #5

10156 114 Street NW

Edmonton, AB T5K 1R7

Phone: (780) 469-3925

Email: byworder@gmail.com

Website: https://bywlife.com

10. Governing Law

This Privacy Policy is governed by the applicable laws of Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA), together with any applicable privacy legislation in the Province of Alberta.